MidaX

MidaX is a digital skip-tracing tool to help lenders locate hard-to-find defaulters by identifying up-to-date borrower contact information, enabling field and recovery teams to act with confidence and precision.

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The Problem It Solves

As loan portfolios age, borrower contact details often become obsolete. Phone numbers stop working, addresses change, and recovery teams are left operating with incomplete information. This leads to stalled recovery efforts, rising non-performing loans, and increased operational costs.

MidaX solves this by digitally tracing borrower footprints and refreshing critical contact information, turning previously unreachable accounts back into recoverable loans.

Conceptual diagram: search across borrower profiles with outdated contact signals

Key Capabilities

Digital Defaulter Tracing

Automated tracing of borrowers using proprietary digital intelligence to uncover current contact details.

Aggregated Contact Information

Consolidates multiple data sources to build a more complete and accurate borrower profile.

Instant, Cost-Saving Field Team Operations Enabler

Provides recovery teams with actionable insights to support faster, more effective field operations.

Who It’s For

MidaX is built for recovery teams managing delinquent, written-off, and non-performing loan portfolios.

  • Field Recovery Teams
  • NPL Management Units
  • Collections Operations
  • External Recovery Partners (DCAs)
Recovery team reviewing portfolio data on a large screen in a meeting
How MidaX connects refreshed borrower data to MidaForms, MidaOmni, and MidaCollect

How It Fits

MidaX integrates seamlessly with the rest of the Mida platform. Newly discovered borrower information updates existing loan records, making refreshed data instantly available across onboarding, collections, portfolio management, and recovery workflows.

This ensures every team operates with the most current and reliable information.

Frequently Asked Questions

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1. How does MidaX help field recovery agents locate hard-to-find borrowers?
MidaX (x marks the spot!) leverages our cutting-edge, proprietary skip tracing technology to help field recovery agents track down borrowers who have moved or whose contact details are no longer valid. It automates the search process by quickly identifying a borrower’s footprint, eliminating the need for manual investigations and significantly reducing the time it takes to locate them.
2. Can MidaX help lower recovery costs?
Yes, MidaX minimizes cash expenditures by streamlining the location process, reducing the logistics costs (car hire, fuel, airtime, security, etc) typically involved in physically searching for customers - sometimes unsuccessfully - during field recovery efforts.
3. Does using MidaX improve the chances of collecting outstanding debts?
Absolutely - the chances of collecting on an overdue loan increases by up to 55% once a lender can locate a defaulter face-to-face.
4. Is MidaX suitable for large-scale field recovery operations?
Yes, MidaX is designed to scale efficiently, making it ideal for both small and large field recovery teams that need to locate borrowers across multiple locations.
5. Where is MidaX available today?
MidaX is only available in Nigeria currently
6. Can I see a demonstration of MidaX before using it?
Yes, you can request a demo via our website