End User Policy

Guidelines and standards for using MidaCollect and MidaOmni platforms

Last Updated: March 1, 2025

This End User Policy ("Policy") outlines the responsibilities, permitted uses, and expected standards for all users of MidaCollect and MidaOmni ("Platform"). This applies to:

By accessing or using the Platform, you agree to the terms of this Policy and any other applicable agreements.

1. Purpose of Use

The Platform is provided for the sole purpose of managing, supporting, and executing loan collection and recovery operations. It must be used only for work-related activities within the scope of your role and assigned responsibilities.

2. User Access & Accountability

All users are granted role-based access. Users must:

3. Role-Specific Responsibilities

a. Lender Employees

  • Input accurate loan account details, assign cases, and monitor performance
  • Use reports and dashboards for performance insights and strategy alignment
  • Ensure borrower data is uploaded and processed in compliance with data protection regulations

b. Mida Support & Tech Staff

  • Provide timely technical and operational support
  • Maintain data integrity and resolve system issues with minimal disruption
  • Avoid accessing client-specific data unless required for support tasks and with proper authorization

c. Mida Tele-Collectors

  • Contact debtors using assigned scripts and strategies
  • Record call outcomes and borrower commitments truthfully
  • Maintain professionalism, respect, and discretion in all communication

d. Mida Field Recovery Agents

  • Visit assigned borrowers physically, follow prescribed engagement scripts, and submit field reports
  • Avoid any form of physical intimidation, threats, or unlawful recovery methods
  • Use the Mida mobile app to capture accurate location and interaction data

4. Prohibited Activities

Users must NOT:

5. Data Protection & Confidentiality

Users must:

6. Device & System Security

All users must:

7. Monitoring & Performance

8. Termination of Access

Mida reserves the right to revoke or restrict access to any user if:

9. Policy Updates

Mida may update this Policy at any time. Continued use of the Platform after updates constitutes your acceptance of the revised Policy.