OUR PRODUCT

Recovery

Online and field recovery services for NPLs & write-offs, providing effective strategies to maximize asset recovery.

Trusted By;

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Recover NPLs and written-off loans better & faster

We combine digital collections with a data-driven contact center and field recovery agents to locate your customers and collect outstanding repayments.

01


Ultra-modern
contact center

Our contact center sits on top of our rich network of data and insights and can manage calls nationwide

02


Nationwide
field team

Our team of professional agents leverage our advanced search product - MidaX, to locate hard-to-find borrowers

03


Ethical
collections

We keep your reputation firmly in mind and at the forefront of all our collections and recovery activities

You can request a demo from our team by clicking on ‘request a demo’ or explore Mida on your own with our self-service option by clicking on ‘Get started’.

Frequently Asked Questions

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1. How does Mida improve recovery rates for NPLs and written-off loans?
Mida combines digital collections with a data-driven contact center and nationwide field recovery agents to locate customers and recover outstanding repayments faster and more effectively.
2. What makes Mida’s contact center ‘Ultra-modern’?
Mida’s contact center leverages a very experienced multilingual team working with a rich network of data and insights, that allows it to manage calls efficiently across the nation and provide a personalized experience to improve recovery success.
3. How does the MidaX help in recovery efforts?
 MidaX is an advanced digital skip tracing tool that our professional field agents use to locate customers who have moved away from their last known address, enhancing our ability to recover outstanding debts.
4. What is Mida’s approach to ethical collections and recovery?
Mida places a strong emphasis on ethical collections, ensuring that all recovery activities are conducted with the utmost respect for customers and protecting your reputation throughout the process.
5. Does Mida offer recovery services nationwide?
Yes, Mida operates nationwide (Nigeria) with a team of skilled field agents who work alongside our digital collections and contact center to recover loans across the country.
6. Can I explore Mida’s recovery solutions before making a commitment?
Absolutely! You can request a demo from our team by clicking on the ‘Request a demo’ button or explore Mida’s recovery solutions on your own through our self-service option by clicking on ‘Get started.’

Why Choose Mida?

We offer an optimized blend of advanced technology and experienced people to deliver better success rates

Our Technology

We rapidly test multiple tactics in real-time, then intensify & automate those that successfully influence collections at scale, ensuring we can serve more people faster.

Our Data Analytics

Our algorithm processes a large data set of over 300 user variables to identify trends & patterns that influence how and when we engage pre and post-default

Our Localized Experience

With over 40 years of experience in Africa’s toughest market, we combine technology with a hands-on approach and community integration to drive performance.